Refund policy

Refund & Return Policy

Effective Date: [Date daalein, e.g., January 1, 2026]

Store Name: QRA Archive

Website: [Aapka Website Domain/URL]

Contact Email: [Aapka Business Email, e.g., support@qraarchive.com]

Thank you for shopping at QRA Archive. We take pride in delivering museum-grade fine art prints and curated digital assets. Please read this policy carefully before completing a purchase, as it outlines our procedures regarding returns, replacements, and refunds.

1. Made-to-Order / Print-on-Demand Products (Physical Prints & Canvas)

All our physical products—including framed canvases, archival prints, and posters—are custom-printed individually upon order through our production partners. Because every piece is made specifically on demand:

  • No Returns / No Exchanges for Buyer’s Remorse: We do not accept returns or exchanges if you changed your mind, selected the incorrect size/framing option, or no longer want the item once production has begun.

  • Order Modifications & Cancellations: Orders enter production shortly after placement. Cancellations or changes (such as size, address, or artwork choice) can only be accommodated if requested before production begins. Once submitted to production, the order cannot be cancelled or modified.

2. Damaged, Defective, or Misprinted Items

We stand behind the quality of our prints. If your item arrives damaged, flawed, or misprinted due to transit or manufacturing defects, we will issue a free replacement at no additional cost.

How to Report a Defect or Damage:

  1. You must contact us within 14 days of receiving your package at [Aapka Support Email].

  2. Include your Order Number in the subject line.

  3. Provide clear photographs showing:

    • The damaged/defective area of the print or frame.

    • The complete artwork.

    • The exterior shipping box and courier shipping label (especially if damaged during transit).

  4. Upon verification of the issue, we will arrange a reprint and dispatch a replacement immediately.

Note: Please do not send your purchase back to the fulfillment center address without contacting us first, as unauthorized returns cannot be processed.

3. Digital Downloads & Digital Art

All digital items (including high-resolution art files, digital licenses, and printable assets) are delivered instantly upon completed payment.

  • All Digital Sales Are Final: Due to the intangible, non-returnable nature of digital content, all sales of digital files are strictly non-refundable and non-exchangeable.

  • Technical Assistance: If you encounter corrupted download links, file extraction issues, or resolution concerns, contact our support team at [Aapka Support Email] within 7 days of purchase, and we will promptly send you working files.

4. Shipping Addresses & Undeliverable Packages

  • Incorrect Address Provided by Customer: If a package is returned to the production facility due to an insufficient or incorrect address provided at checkout, the customer will be responsible for the reshipment costs once an updated address is verified.

  • Unclaimed Shipments: Shipments that go unclaimed and are returned to our facility may incur re-shipping fees if you request them to be resent. Unclaimed orders are not eligible for a refund.

5. Lost in Transit

If your tracking status shows no movement or your package has not arrived past the estimated delivery window:

  • Please verify that your shipping address was entered accurately at checkout.

  • Claims for packages presumed lost in transit must be submitted no later than 30 days after the estimated delivery date.

  • Once verified as lost by the carrier, we will issue a replacement print free of charge.

6. Chargebacks & Disputes

If you have any issue with your purchase, we encourage you to contact our customer support directly before initiating a chargeback or dispute with your bank/payment provider. We resolve all legitimate transit and manufacturing complaints swiftly via replacement.

7. Contact Us

For any questions regarding our Refund and Return Policy, please reach out to:

  • Customer Support: [maikdeepmeena.06@gmail.com ]

  • Business Hours: Monday – Friday (9:00 AM – 6:00 PM)

Shopify me setup karne ka tarika:

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  2. Refund policy wale box me yeh pura text paste kar dein.

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  4. Shopify footer navigation menu me Refund Policy ka direct link check kar lein taaki customers aur payment gateways (Stripe, PayPal, Razorpay) ko yeh visible rahe.